Frequently asked questions
What is Telezoom’s core expertise?
Telezoom is a specialist in AV (Audio-Visual) and unified communications solutions, helping businesses of all sizes with everything from IT infrastructure and cybersecurity to video conferencing and team collaboration tools.
What is the difference between AV and Unified Communications (UC)?
AV is the hardware foundation, such as projectors and cameras, while UC is the software that connects everyone, like platforms such as Microsoft Teams, Zoom, and Google Meet. We specialize in integrating both to create a seamless experience.
Who are Telezoom’s main clients?
We serve both small-to-medium enterprises (SMEs) and global enterprises across Singapore and Southeast Asia. Our clients include major companies like Deloitte, Decathlon, and General Mills.
How does Telezoom’s service model work?
Our process involves a four-step partnership: Consultation/Discovery, Solution Design, Deployment (Installation & Integration), and ongoing Support. We offer a range of IT solutions including managed IT services, cybersecurity, network and server solutions, and business-grade computers and accessories. We provide solutions that work seamlessly with major platforms like Microsoft Teams, Zoom, and Google Meet.
What sets Telezoom’s support apart?
We provide local support from Singapore-based experts who can respond to urgent issues and ensure consistent performance. Our support includes features like advanced replacements, proactive monitoring, and a one-hour response guarantee for all support calls.
How quickly can you set up new systems?
We can often complete a new installation with minimal disruption in as little as one week from the initial consultation. In urgent cases, we have delivered complete meeting room transformations in under 48 hours.
Does Telezoom offer leasing or financing options?
As part of our complete solution offering, Telezoom provides integrated financing options through established financial partnerships designed to maximize your technology investment. Our flexible payment programs allow businesses to implement professional AV systems immediately while spreading costs over manageable terms—preserving capital for other strategic initiatives.
What are the benefits of leasing AV and IT equipment?
Leasing allows you to preserve your cash flow and keep capital for other business needs. It also helps you stay current with the latest technology by making it easier to upgrade at the end of the lease term. Additionally, lease payments can be predictable and may offer potential tax benefits.
Is it possible to use government grants to pay for your services?
Government grants may be available to help businesses offset the cost of adopting new technology. We can provide the necessary documentation to support your application; however, the grant application and approval process are managed by government agencies, and the responsibility for the application rests solely with the client. We recommend checking the eligibility criteria to see how you may benefit.